£24000 - £27000 Per Annum
llenday are recruiting for a Hire Desk Sales Advisor for a very busy Hire/Sales Company in Dunstable. Ideally you will have previous experience in a sales/hire office or customer service role, preferably in the hire industry but training is provided. You will be responsible for all aspects of customer service and sales including the negotiating and conversion of hire/sale enquiries.
Roles & Responsibilities:
Maximise hire-sales opportunities, dealing with customers via inbound & outbound calls and emails.
Proactive outbound sales activities such as chasing open quotes (daily), following up prospective customers and sales campaigns on targeted areas/products.
Negotiate and convert hire enquiries into orders and maximise all additional cross-selling opportunities.
Interpret & identify the best access solution for customers’ requirements, ensuring accurate real time capture of information.
Provide customers with the highest standard of customer service and positive response at all times.
Deal with all customers queries efficiently, managing disputes & complaints through to resolution.
An excellent telephone manner and good interpersonal skills with the ability to build a rapport with customers, suppliers and other team members alike.
Strong negotiation skills with the ability to persuade, influence and negotiate effectively at all levels.
The ability to read & understand product specifications and learn key features of machines, and to relate to user applications (product training will be provided).
Good organisational skills with the ability to multi-task and prioritise within a busy office environment.
A confident and positive ‘can-do’ attitude.
Good knowledge of MS Office including Outlook/Word/Excel are essential, as well as basic mathematics to be able to calculate customer quotations.
Benefits & Rewards:
Regular weekly hours
25 days holiday, plus bank holidays
Extra day off on your birthday
Company profit share scheme
Contributory pension scheme
Health cash plan
Please apply today with your CV. For any further information please call 01582 361666.