Customer Service Account Manager [AD00016]
Customer Service Account Manager [AD00016]
Allenday are recruiting for a Customer Service Account Manager for their Client based in Dunstable.
This is an excellent position for a confident Sales Account Manager to join an inhouse Sales & Customer Service team. Our client pride themselves in maintaining their quality edge by continually upgrading their software and machinery, maximising the skills of their digitisers, graphic designers and dedicated workforce.
The Role
- Being the key contact for clients and handle all types of queries with confidence and excellent customer service
- Processing quotation and sales orders using our bespoke computer system ensuring high level of accuracy
- Building relationships and confidence with your customers through use of emails and telephone
- Liaising with purchasing, artwork and production departments to ensure a smooth processing of orders
The ideal Person
- Excellent coordination and organisation skills with the ability to work under own initiative, and ability to work to deadlines
- A firm understanding of effective customer care process and wider impact on business
- Excellent communication skills, with the ability to build and maintain strong and compelling relationships
- Excellent telephone manner with strong written and verbal skills
- Being comfortable working with numbers and providing quotations to clients
Your job will be to ensure that client orders are processed from quote to completion in a seamless and efficient manner creating a fantastic customer experience along the way. This means going above and beyond to solve problems, but that is what sets our client apart from the competition. If this is you then please apply and onw of our consultants will be in touch. for more information please contact 01582 361666.
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