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Allenday are recruiting for a Head Receptionist / Concierge for our client based in Berkhamsted. This popular establishment is renowned for providing a guest experience that is world class and unrivalled. 

The position of Head Receptionist / Concierge is a great opportunity for someone who has experience in guest/ client facing roles and looking to progress their career.

 

The Role:

  • Lead the concierge team, plan for the smooth operation of the desk and ensure that all requests are handled in a timely, efficient and professional manner and to the highest level
  • Provide guests with all the information they require, for example onsite facilities and off-site amenities (knowledge of the local area is desirable)
  • Identify and introduce new ideas to enhance the client journey and create more ‘WOW’ moments for guests
  • Arrange transport and book restaurants if requested
  • Respond to guests requests and make the necessary arrangements
  • Develop and maintain knowledge of room types, products and services available to guests
  • Handle any guest problems or complaints in a professional and hospitable manner. Ensure they are resolved, and learnings are gathered.
  • Ensure concierge desk and entrance areas are clean and tidy at all times
  • Transport guest luggage to and from guest rooms and/or designated areas
  • To be fully trained and knowledgeable of the in-house systems, from cutting key cards, and producing guest reports
  • Manage the switchboard and ensure all calls are answered in a professional manner

About you:

  • Be able to engage with all types of guests
  • Exceptional customer service. 3 years required 
  • Will go above & beyond to get things done
  • Problem solver
  • Have the ability to keep calm under pressure
  • Experience in a hotel preferable

Salary & Benefits:

  • £25K +
  • 25 days paid holiday
  • Free access to the onsite gym
  • Access to the company pension scheme and healthcare schemes
  • Free on-site parking
  • Great learning and development opportunities
  • Free online language lessons
  • Regular staff social events

Schedule:

  • 12 hour shift
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability

If you're interested in this role please apply and one of our consultants will contact you to discuss your application if you meet with the criteria.

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Amanda Bilbrough
Amanda Bilbrough
Recruitment Consultant
Bedfordshire
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