2 Customer Service Jobs Found

AllenDay are recruiting for a new exciting opportunity for 'Operations Support ' in Transport' for a growing Company based in Dunstable. To provide a comprehensive administrative service supporting the transport department and assisting in the effective planning of transport movements and fleet allocation and contributing to the achievement of Company goals.  Role & Responsibilities  Chase any outstanding cross-hire returns and process on Syrinx Collate all driver run sheets from depots and process machine returns on Syrinx Collate daily cross-hire ETA’s Ensure transport routing is planned to meet order requirements, and as efficiently as possible, liaising with drivers throughout the day as required To support the Company in the provision of outstanding customer service Process off-hires including any cross-hire off-hires Process cross-hire off-hires with suppliers Process and distribute daily Company reports Process inbound emails Answer inbound phone calls within Company target General admin/filing About you: Previous experience in an office environment Excellent telephone manner and good interpersonal skills with the ability to build a rapport with customers, suppliers and other team members alike. Good organisational skills with the ability to multi-task and prioritise within a busy office environment. Confident and positive ‘can-do’ attitude. Good knowledge of MS Office (Outlook/Word/Excel are essential) A strong work ethic, willing to go the extra mile to support colleagues and customers alike Benefits & Rewards: Competitive salary 25 days holiday plus bank holidays Extra day holiday on your birthday Company profit share scheme Contributory pension scheme Health Cash Plan scheme Life Assurance Free parking If you're interested in this please apply with your CV. If you require any further information please call 01582 361666

llenday are recruiting for a Hire Desk Sales Advisor for a very busy Hire/Sales Company in Dunstable. Ideally you will have previous experience in a sales/hire office or customer service role, preferably in the hire industry but training is provided. You will be responsible for all aspects of customer service and sales including the negotiating and conversion of hire/sale enquiries. Roles & Responsibilities: Maximise hire-sales opportunities, dealing with customers via inbound & outbound calls and emails. Proactive outbound sales activities such as chasing open quotes (daily), following up prospective customers and sales campaigns on targeted areas/products. Negotiate and convert hire enquiries into orders and maximise all additional cross-selling opportunities. Interpret & identify the best access solution for customers’ requirements, ensuring accurate real time capture of information. Provide customers with the highest standard of customer service and positive response at all times. Deal with all customers queries efficiently, managing disputes & complaints through to resolution. About you: An excellent telephone manner and good interpersonal skills with the ability to build a rapport with customers, suppliers and other team members alike. Strong negotiation skills with the ability to persuade, influence and negotiate effectively at all levels. The ability to read & understand product specifications and learn key features of machines, and to relate to user applications (product training will be provided). Good organisational skills with the ability to multi-task and prioritise within a busy office environment. A confident and positive ‘can-do’ attitude. Good knowledge of MS Office including Outlook/Word/Excel are essential, as well as basic mathematics to be able to calculate customer quotations. Benefits & Rewards: Competitive salary Regular weekly hours 25 days holiday, plus bank holidays Extra day off on your birthday Company profit share scheme Contributory pension scheme Health cash plan Life assurance FREE parking Please apply today with your CV. For any further information please call 01582 361666.